Patient Info

01

Location

1033 Monroe Drive NE
Atlanta, GA 30306

02

Parking

Patients are welcome to park in the free parking lot located directly behind the building.

There is also free parking on the street along Monroe Drive, as well as along Cooledge and Cresthill Streets.

03

Pricing

Initial Evaluations:

$295 / 90-minute Pelvic Health Initial Evaluation
$250 / 60-minute Orthopedic Initial Evaluation
$250 / 60-minute Shockwave Initial Evaluation
$250 / 60-minute Virtual Pelvic Health Coaching Evaluation

Single Session Options:

$250 / 60-minute Follow Up Session
$250 / 60-minute Virtual Pelvic Health Coaching
$150 / 30-minute Virtual Pelvic Health Consultation*

Packages:

$1410 / 6 Follow-Up Sessions ($235 / session)
$2700 / 12 Follow-Up sessions ($225 / session)

A valid credit card is required to schedule initial evaluation

*Consultations are NOT evaluations or treatments; they are to determine appropriateness of therapy and discuss available treatment options

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04

INSURANCE

Please note that because we are a one-on-one concierge health and wellness clinic and provide individual treatment plans, we do not contract with any insurance providers, including Medicare. Without the restraints of insurance, your therapist is better able to provide the services you need, when you need them. We will collect payment at the time of service (cash, credit card, check, flexible savings accounts and health savings accounts). If you are interested in knowing your potential level of reimbursement for our services, please call your insurance provider and inquire about their coverage for “out of network physical therapy,” as well as any applicable deductibles.

If you would like a super bill, please ask at checkout and we will email an itemized bill for those interested in insurance reimbursement to independently submit to your insurance company.

05

CANCELLATION & Missed appointments policy

In the event that the patient is unable to keep an appointment, please contact the office as quickly as possible. We request cancellation or rescheduling 24 hours prior to visits to allow other patients to have access to that treatment time. Visits that are cancelled less than 24 hours prior to the visit time, or are not cancelled at all will be billed $100 due to scheduling inconveniences.

E-mail, phone call, or text are all suitable means to communicate visit cancellation if the message is sent 24 hours prior to the visit start time. In the case of a true medical emergency, the cancellation fee will be waived.

06

REFERRALS

In the state of Georgia, physical therapists have direct access, which means you DO NOT need a physician’s referral to receive a physical therapy evaluation. Under Georgia law however, you are required to have another providers’ referral to receive intramuscular manual therapy, or trigger point dry needling.

If you do not have a referring provider, please inquire with your physical therapist to assist you with connecting with a referring provider if necessary.

07

REFUND and return policy

All sales on services provided are final, including package deals for discounted services. Visits on account expire 1 year after purchase.

If sessions remain unused after a package is purchased and a plan of care is completed, these visits may be saved for future use, used for maintenance visits, or allocated to a friend/family member. There are no refunds for unused package visits.

08

YOUR FIRST VISIT

At Flex PT, we use Jane App to manage all intake forms and payments. After booking your appointment, you’ll receive a confirmation email with electronic forms to complete before your visit. These intake and consent forms are required to begin your evaluation.

Your first session is a comprehensive assessment tailored to your specific needs—whether you’re coming in for orthopedic care, pelvic health concerns, or both.

Your therapist will begin by reviewing your medical history, discussing your symptoms, and asking questions to better understand your goals and any previous injuries or treatments. From there, your therapist will guide you through a movement screen to assess how your body moves during everyday activities.

For orthopedic and / or shockwave patients, this visit may include testing strength, flexibility, joint mobility, and functional movement patterns, with a focus on areas such as the back, hips, knees, shoulders, or other regions depending on your complaint.

For pelvic health patients, the evaluation may also include:

An external pelvic assessment to observe posture, breath mechanics, and pelvic floor coordination
If appropriate—and with your full consent—an internal pelvic exam may be performed vaginally or rectally to assess deeper muscle function and tissue health based on your anatomy and symptoms

Depending on your condition, your individualized treatment plan may include a combination of the following:

Manual therapy and soft tissue techniques
Trigger point dry needling
SoftWave Therapy
Cupping and connective tissue manipulation
Myofascial release techniques
Neuromuscular re-education to improve strength, coordination, or relaxation
Therapeutic exercises to restore mobility, build strength, or reduce pain
Education on posture, breathing, bowel/bladder habits, or activity modifications
Self-care strategies to support recovery at home

We believe in personalized, one-on-one care that addresses the root cause of your symptoms and helps you return to the activities that matter most.

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